These Terms of Service (“Terms”) govern your use of the website, services, communications, and related offerings provided by ARX Group (“ARX Group,” “we,” “us,” or “our”). By visiting our website, submitting information, requesting insurance-related services, scheduling an appointment, communicating with us, or using our services, you agree to these Terms.
Please read these Terms carefully. If you do not agree to these Terms, you should not use our website or services.
Agreement to Terms
By accessing or using the ARX Group website or services, you confirm that you are at least 18 years old and legally able to enter into these Terms. You agree to use our website and services only for lawful purposes and in accordance with these Terms.
These Terms apply to all website visitors, customers, prospective customers, leads, and other individuals who interact with ARX Group.
Description of Services
ARX Group provides insurance-related services, including customer support, insurance inquiries, appointment scheduling, communications, follow-ups, and related business services.
ARX Group may communicate with customers and prospective customers through phone calls, email, SMS text messages, and other service-related communications. We may use GoHighLevel as a customer relationship management, automation, funnel, and communications platform to manage customer data, communications, forms, conversations, workflows, email, phone, and SMS activity. We may also use Outlook Bookings to schedule and manage appointments.
Our services are intended to help customers and prospective customers request information, schedule appointments, receive service updates, and communicate with ARX Group regarding insurance-related matters.
User Responsibilities
When using our website or services, you agree to:
Provide accurate, current, and complete information.
Use our website and services only for lawful purposes.
Not submit false, misleading, fraudulent, or unauthorized information.
Not interfere with the operation or security of our website or systems.
Not attempt to gain unauthorized access to any ARX Group system, account, platform, or data.
Promptly update us if your contact information changes.
Review all information, documents, quotes, or communications carefully before relying on them.
You are responsible for ensuring that any information you provide to ARX Group is accurate and complete.
Acceptable Use
You agree not to use the ARX Group website or services to:
Violate any applicable law, regulation, or third-party right.
Submit fraudulent, abusive, harmful, or unlawful content.
Harass, threaten, or abuse ARX Group, our representatives, or others.
Upload or transmit viruses, malware, or harmful code.
Attempt to disrupt, damage, or compromise our website, platforms, communications systems, or service providers.
Use automated systems, bots, scraping tools, or similar technologies without our written permission.
Misrepresent your identity or authority to act on behalf of another person or business.
ARX Group reserves the right to restrict or terminate access to our website or services if we believe a user has violated these Terms.
Communications Consent
By providing your contact information to ARX Group, you agree that we may contact you regarding your inquiry, appointment, service request, account, or related insurance matters. Communications may include phone calls, emails, appointment reminders, follow-up messages, service updates, and SMS text messages when you have provided appropriate consent.
Consent is required before ARX Group sends SMS text messages. Consent to receive SMS messages is not a condition of purchase.
Text Messaging Program Terms
ARX Group may send SMS text messages to customers and prospective customers who opt in to receive text communications. When you opt in, you may receive messages related to insurance inquiries, appointment confirmations, appointment reminders, follow-up messages, customer support, service updates, requests for additional information, and other communications related to services you requested from ARX Group.
You can cancel the SMS service at any time. Just text “STOP” to 463-315-3777. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you.
You will receive appointment-based and service-related messages, and message frequency may vary depending on your requests, appointments, and communications with ARX Group. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
ARX Group does not sell, rent, trade, or share SMS opt-in data for marketing or promotional purposes. SMS consent is not shared with affiliates or third parties for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services necessary to deliver SMS communications.
ARX Group may provide services that involve fees, premiums, payments, or other billing-related obligations. Any payment terms, billing requirements, premium obligations, commissions, fees, or service charges will be communicated separately when applicable.
Insurance premiums, policy fees, taxes, carrier charges, broker fees, agency fees, or other payment obligations may be governed by separate agreements, invoices, carrier documents, policy documents, or applicable law.
You agree to provide accurate billing and payment information when required. Failure to make required payments may result in cancellation, suspension, non-binding of coverage, or other consequences as permitted by applicable agreements, carrier rules, and law.
Nothing in these Terms guarantees that insurance coverage will be issued, bound, renewed, or maintained.
Insurance Information Disclaimer
ARX Group may provide insurance-related information, guidance, quotes, communications, or service assistance. Any information provided by ARX Group is for general service and informational purposes unless otherwise stated in official policy documents, carrier documents, or written agreements.
Insurance coverage is subject to underwriting, carrier approval, policy terms, exclusions, limitations, conditions, payment requirements, and applicable law. A quote is not a guarantee of coverage. Coverage is not effective unless and until it is confirmed in accordance with applicable carrier and agency requirements.
You are responsible for reviewing all policy documents, declarations pages, endorsements, exclusions, invoices, and related insurance materials carefully.
Intellectual Property
The ARX Group website, name, branding, content, text, graphics, design, logos, service materials, and related intellectual property are owned by or licensed to ARX Group and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, display, sell, lease, or exploit any ARX Group content or intellectual property without our prior written permission.
You may use our website and materials only for personal or internal business purposes related to evaluating or using ARX Group services.
Third-Party Platforms and Services
ARX Group may use third-party platforms and service providers to support our business operations, including GoHighLevel for CRM, funnels, automation, email, phone, SMS, forms, conversations, workflows, and customer communications. ARX Group may also use Outlook Bookings to schedule and manage appointments.
These third-party platforms help ARX Group operate and deliver services. Your use of or interaction with third-party platforms may also be subject to their own terms, privacy policies, and practices.
ARX Group is not responsible for third-party platform outages, delays, errors, service interruptions, or other issues outside of our reasonable control.
Disclaimers
The ARX Group website and services are provided on an “as available” and “as is” basis. We make reasonable efforts to provide accurate and reliable information, but we do not guarantee that the website, communications, or services will always be error-free, uninterrupted, secure, or complete.
ARX Group does not guarantee that any particular insurance product, quote, rate, carrier appointment, policy, or coverage will be available, approved, issued, or maintained.
To the fullest extent permitted by law, ARX Group disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.
Limitation of Liability
To the fullest extent permitted by law, ARX Group and its owners, members, managers, employees, contractors, agents, representatives, service providers, and affiliates will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to your use of our website, services, communications, or these Terms.
This includes damages related to lost profits, lost business opportunities, loss of data, service interruptions, communication delays, website errors, third-party platform issues, insurance carrier decisions, underwriting outcomes, or unavailable coverage.
To the extent liability cannot be excluded under applicable law, ARX Group’s liability will be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless ARX Group and its owners, members, managers, employees, contractors, agents, representatives, service providers, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney fees, arising out of or related to:
Your use of our website or services.
Your violation of these Terms.
Your submission of false, inaccurate, incomplete, or unauthorized information.
Your violation of any law, regulation, or third-party right.
Your misuse of ARX Group communications, systems, or services.
Termination
ARX Group may suspend, restrict, or terminate your access to our website, services, communications, or systems at any time if we believe you have violated these Terms, provided inaccurate information, misused our services, engaged in unlawful activity, or created risk for ARX Group or others.
You may stop using our website or services at any time. You may also opt out of SMS messages by replying STOP and may contact us to update your communication preferences.
Termination does not affect any rights, obligations, payment responsibilities, disclaimers, limitations of liability, indemnification obligations, or other provisions that should reasonably survive termination.
Governing Law
These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.
Any dispute arising out of or related to these Terms, the ARX Group website, or ARX Group services shall be handled in accordance with applicable law and, where permitted, in the appropriate courts located in Indiana.
Changes to Terms
ARX Group may update these Terms from time to time. Updates may reflect changes in our services, communications practices, business operations, legal requirements, or third-party platforms.
When changes are made, the updated Terms will be posted on our website with a revised “Last Updated” date. Continued use of our website or services after updated Terms are posted means you accept the revised Terms.
Contact Information
If you have questions about these Terms, our services, or your communication preferences, you may contact ARX Group at:
ARX Group 8465 Keystone Crossing STE 115-2702 Indianapolis, IN 46240
